Commonly Asked Questions

How can I place an order?

You can place your order online . Click here.  Please understand we are not taking custom orders at this time. However you can find some customizable options in our shop such as our "Themes & Characters Cake" and our "Custom Macarons". Feel free to reach out if you need help booking. 

How do I transport my cake?

Chill your cake very well before travel, especially for longer drives. Your vehicle should be enclosed, clean and air-conditioned with a flat/level surface to set the cake on. Seats and laps are not level. Remove loose objects that could fall onto or roll into the cake. Keep car and cake as cold as possible during transport, and away from direct sunlight. Drive carefully! Turns, stops, and starts should be performed extremely slow. Avoid bumps, hills, gravel roads, and use a slow speed on curves. We will not replace or refund cakes damaged once they have left our supervision. 

Do you have a store front?

We don't have our own storefront. However you can find our products in Brooklin and Bowmanville at retail store called Markets by Dream Day. We bring our fresh bakes in every week for you to shop from. You can also choose to pick up your order here on Saturdays. Click here to learn more.

Do you deliver?

We're currently delivering to the following areas:

West Rouge, Pickering, Ajax, Whitby, Oshawa, Courtice, Bowmanville.

How do I store my cake and desserts?

Our cakes and frosted desserts are best served at room temperature. Cakes and cupcakes should be left out of the fridge for 1 to 2 hours before serving for buttercream to soften and best flavours. Cakes and other desserts should be covered and stored in the refrigerator overnight and when not being served. Please ask us if you have any concerns.

Do you offer nut free/ gluten free/egg free?

No. All products are on a may contain basis. Please click here to read our allergy warning.

Didn't find your answer? Just ask!


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 Serving Durham Region & Scarborough East
© 2021, Jac and Jill's Bakes