Terms of Service
If you have chosen to pick up your order we are NOT responsible for any damage to cake or other desserts once it has left our supervision. Please view our tips on transporting cakes in our 'Commonly Asked' section. We will not replace or refund damaged cakes and desserts, so please always handle with care!
If you have chosen to have your order delivered it is your responsibility to be on site to receive your package. We will do our best to contact you when your order has arrived and will leave your order in a secure spot near the door. We are NOT responsible for any stolen or damaged order once it has left our supervision. We will not replace or refund your order, so please be home within the arranged time frame and retrieve your package promptly!
Refunds & Cancellations
Due to the custom nature of our products, we do not offer refunds. However we will review any requests on a case by case basis. You may be required to return the order so we can examine the claim. Please know once your cake is sliced and served it will be deemed satisfactory for the event intended. In the case we are unable to accommodate your order for any reason you will be refunded.
We reserve the right to refuse service and cancel your order at any time for any reason; including but not limited to rude, disrespectful or inappropriate behaviour.
Cancellation refunds are not offered. If the event is rescheduled with a minimum of 2 weeks notice, your order can be transferred to the new date, subject to availability, and expires within two months of the original date. If custom purchasing has begun for your order, refunds, order changes or transfers may not be applicable.
Heat and Outdoor Events
Cakes and desserts are made with ingredients that will melt when it is hot. We do not recommend cakes and desserts be left outdoors or in warm areas. If you have chosen to have your cakes/desserts displayed in direct sunlight, in an outdoor area, or in an area without air-conditioning, we are not responsible for damage, including: melting, debris from wind, insects or un-level ground, or any other effect of the chosen environment.
Artist License Disclaimer
Every cake is hand crafted and is subject to artistic interpretation. You may provide us with photographic inspiration for your order, but we reserve the right to make changes to the design at any point in the process in order to benefit the aesthetic, as seen fit by our cake decorators.
We photograph our products and reserve the right to use any photographs for display or promotional uses without client compensation or permission.
For information regarding allergies, food storage and serving suggestions, please view our Commonly Asked Questions here.